Reference

How usergacor Handles Your Personal Data

Your personal information — from your account registration details to your payment history via DANA, OVO, GoPay and QRIS — is held under strict internal access controls and…

No data sold to third partiesDANA, OVO, GoPay & QRIS transaction privacyAccount data encrypted at restDeletion requests honoured within 30 daysIndonesia-based support for privacy queries

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What Data We Collect and Why

usergacor Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with usergacor, we collect your name, email address, phone number and payment identifiers linked to DANA, OVO, GoPay or QRIS. This data is used solely to process your transactions, secure your account, and send you service-related communications. We also collect device

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and session data — browser type, IP address, and interaction logs — to detect unauthorised access and maintain platform stability. We do not collect data beyond what is operationally necessary. Your eligibility to use certain account features depends on local law, and our data practices align
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with the applicable regulations in each jurisdiction where we operate. Payment context chips we reference in this policy — DANA, OVO, GoPay, QRIS — are named specifically because transaction records tied to these rails are processed and retained according to the data retention schedule described in
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the Trust section below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your personal data is stored, want to request a copy of what we hold, or need to update inaccurate information on your account, our privacy…

Live Chat Available daily from 08:00 to 23:00 WIB. Connect directly from your account dashboard by clicking the chat icon in the lower-right corner. Privacy queries are routed to our data team within the same session.

Email Request Send your data access, correction or deletion request to our privacy inbox. We aim to acknowledge receipt within 24 hours and resolve the request fully within two business days for standard queries.

Account Settings Portal Log into your account, navigate to Settings, then Privacy to review your stored details, update your contact preferences, or submit a data export request without needing to contact the support team.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Data protection at usergacor is an operational responsibility, not a checkbox. Every layer of our account infrastructure — from the moment you deposit via QRIS to the moment a withdrawal is verified…

Encryption at Rest and in Transit

All personal data stored in our databases is encrypted using AES-256. Data moving between your device and our servers is protected by TLS 1.3, which applies automatically whether you access your account on mobile or desktop.

Cookie Policy and Consent

We use session cookies to keep you logged in and analytics cookies to understand how account flows perform. You can review and withdraw cookie consent at any time from the Privacy section inside your account settings without affecting core account functions.

Payment Data Segregation

Your DANA, OVO, GoPay and QRIS identifiers are stored in a separate, access-controlled environment from your gameplay data. Only the payment processing team can query this store, and every access is logged with a timestamp and staff ID.

Data Retention Schedule

Account data is retained for a minimum of five years to meet financial record obligations where local law requires it. Data that is no longer legally required is deleted on a rolling 90-day purge cycle reviewed by our compliance team quarterly.

Access Request Handling

You can request a full export of the personal data we hold about your account. We deliver this as a structured file within 30 days. Requests are verified against your registered email and phone number before any data is released.

Breach Notification Procedure

In the unlikely event of a data breach affecting your account, we will notify you directly via your registered email within 72 hours of confirming the incident, detailing what was affected and the steps we have taken to contain it.

Your Privacy Policy Questions

The questions below reflect what account holders in Indonesia ask most frequently about how their data is managed, who can see it, and what rights they hold. If your question is not here, reach us via live chat between 08:00 and 23:00 WIB or submit a request through the Privacy section in your account settings.

We collect your name, email, phone number, and the payment identifiers linked to DANA, OVO, GoPay or QRIS. We also log device type and IP address for security purposes. We collect only what is necessary to operate your account and process transactions.

No. Your DANA, OVO, GoPay and QRIS identifiers are used solely to process your deposits and withdrawals. They are stored in a segregated environment and are never passed to advertising partners, data brokers or any external parties beyond the payment processor handling your transaction.

We retain account and financial data for a minimum of five years where local law requires financial recordkeeping. Data with no ongoing legal basis is removed on a 90-day rolling purge cycle. You can request earlier deletion of non-mandatory data by contacting our privacy team.

Yes. Log into your account, go to Settings, then Privacy, and submit a data export request. We verify your identity against your registered email and phone, then deliver a structured file of your account data within 30 days of confirming the request.

You can update your contact details directly in the Account Settings section. For changes to identity documents or payment-linked details, contact our privacy team via live chat or email. Corrections are processed within two business days after identity verification is complete.

We use session cookies for login continuity and analytics cookies to improve account flows. You can review which cookies are active and withdraw consent for non-essential ones at any time in the Privacy section of your account settings. Withdrawing analytics cookies does not affect your ability to deposit or withdraw.

We will notify you at your registered email address within 72 hours of confirming any breach that affects your personal data. The notification will state what data was involved and the containment steps we have already taken. Access to your account depends on local law and security assessment at the time.

How usergacor Handles Your Personal Data

How to Reach Us About Your Data

Six Ways We Protect Your Account Data

Encryption at Rest and in Transit

Cookie Policy and Consent

Payment Data Segregation

Data Retention Schedule

Access Request Handling

Breach Notification Procedure

Your Privacy Policy Questions

01 What personal data does usergacor collect when I open an account?

02 Is my DANA or OVO payment information shared with anyone?

03 How long does usergacor keep my account data?

04 Can I request a copy of all the data held about my account?

05 How do I update or correct inaccurate personal information on my account?

06 Does usergacor use cookies, and can I control them?

07 What happens if there is a data breach affecting my account?

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